FAQs - Products:
FAQs – Shopping
What does GOTS Certified means?
The Global Organic Textile Standard (GOTS) is recognized as the leading processing standard for textiles made from organic fibres worldwide. It defines high-level environmental criteria along the entire supply chain of organic textiles and requires compliance with social criteria as well. Independent third party certification is required for the whole supply chain. It enables legitimate ‘organic’ claims to be made on final products.
Are your products OEKO-TEX Certified?
Yes, we are OEKO-TEX certified for all product.
What are the laundry instructions?
We recommend that you wash your products in cold water using a cold-water detergent and no fabric softener. Also, tumble dry on low heat.
What does threat count means?
Thread count is the number of horizontal (warp) and vertical (weft) threads in one square inch.
What comes in the sheet set?
Each Queen, King, and California King sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. A Twin set includes 1 fitted sheet, 1 flat sheet and 1 pillowcase.
Do Your Sheets Shrink?
If you follow our care instructions, there should be little to no shrinkage as our sheets are pre-shrunk in the finishing process. However, if you choose to wash your sheets on hot water or dry them on high heat, some shrinkage will occur. We recommend washing in cold or warm water and tumble dry on low heat for best results.
WHAT IS THE DIFFERENCE BETWEEN "NATURAL" & "WHITE"?
Our “White” products are a traditional white. Our “Natural” products are a creamy ecru or light sand, the color of our cotton right off of the weaver.
Can I purchase a fitted or a flat sheet separately?
Unfortunately, these items are only sold in the set and not individually. The only items from a sheet set that are sold separately are the pillowcases.
Is your packaging eco-friendly?
We aim to be as eco-friendly as possible, so we use re-usable drawstring bags made using the offcuts from production to avoid any waste (use them over and over again, at home or on the move), recycled plastic and recycled cardboard boxes.
How does customer know when Sleepworld has received their order?
Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.
What is our Return Policy and who do customer contact regarding return?
If for some reason you need to return an item to us, please email the details of your particular situation to: email@example.com.
How safe is my information and credit card number?
Your information is very safe at Sleepworld International and we take site and data security as a serious issue. Our website uses 128-bit encryption to ensure that your data is secure.
When you entered your credit card in our online store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.
Is it Compulsory to sign up for purchasing any product on www.sleepworldintl.com?
No, it is not compulsory to sign up or to create an account to buy products. You can also purchase your selected products as a guest user.